Terms of Sales


Bonnemazou-cambus is a creative agency based in Bordeaux, France.

Bonnemazou cambus offers a collection of hardware items manufactured in small series, and allows the acquisition by direct order or online on its website bonnemazou-cambus.fr.

The terms used in the Conditions will have the meaning given to them below:

Buyer : natural person acting as a consumer, i.e. to meet a private need, acquiring Products through the Site

bonnemazou-cambus : the company BONNEMAZOU CAMBUS SARL, sarl with a capital of €1000, registered under number 799 530 043 RCS of Bordeaux whose head office is located at 66 rue du Sablonat 33800 Bordeaux, France, having intra-community VAT number: FR40799530043 .

For any information, please contact us at info@bonnemazou-cambus.fr. Telephone: +33(0)951573118

Order : Buyer's purchase order for one or more Products and accepted by bonnemazou-cambus in application of the Conditions.

Product : hardware items manufactured in small series offered for sale on the Site by bonnemazou-cambus

Site : Internet site accessible at the address www.bonnemazou-cambus.fr on which bonnemazou-cambus offers the Products for sale.

Any order placed on the Site entails the Buyer's unreserved acceptance of these conditions. These general conditions may be modified at any time and without notice by bonnemazou-cambus, the applicable conditions being those in force on the date of the order by the Buyer.

The Customer is required to refer to the description of each Product in order to know its properties and essential particularities.

2.1. The Products presented on the Site are contemporary pieces, our finishes are carried out manually, they are considered as unique and singular achievements. These are not industrial finishes.

2.2. Some finishes do not receive varnish and are subject to the phenomenon of patina which causes a change in their appearance over time. Therefore, the finish may vary slightly from one piece to another depending on the light, the humidity of the air etc... exchanges cannot be accepted on this sole reason.

2.3. The Products are also presented on the site by photographs. The perception on the screen may be slightly different from the real object. The differences that may exist between an image and the actual characteristics of the objects cannot be considered as defects and no dispute or refusal of the order for these reasons can be accepted.

2.4. All dimensions are available for each Product sold on this Site. When ordering, it is the Customer's responsibility to ensure that the Products are suitable for their destination (door or cupboard). When purchasing large plates, if they are fitted with locking or key L or European barrel lock, the Buyer must check that the locks installed on his destination door comply with the French standard as explained in the tab "our advices".

3.1. The Buyer undertakes to communicate to bonnemazou-cambus the exact and necessary information for the transaction subject of these conditions as requested online and according to his situation, in particular his surname, first name, address, telephone and valid emails.
In case of error in the delivery details. The Buyer will be solely responsible and he will have to pay the costs of a new delivery once again.

4.1. The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may be applicable), excluding shipping costs, participation in order processing costs and packaging costs.
Prices are firm, without discount, rebate or rebate.

4.2 These prices may be modified at any time by bonnemazou-cambus. The prices displayed are only valid on the day of the order and have no effect for the future. The price applicable to the Buyer is that in force at the time of the order.
Shipping costs, participation in order processing costs and packaging costs will be indicated in the Buyer's basket, before the final validation of the order.

The Products are offered for sale within the limits of available stocks. Bonnemazou-cambus informs the Buyer of the availability of the Products sold on the Site at the time of order confirmation.
If, despite the vigilance of bonnemazou-cambus, the Products are unavailable, bonnemazou-cambus will inform the Buyer by e-mail as soon as possible.

Definitive or temporary unavailability does not in any way engage the responsibility of bonnemazou-cambus, nor does it give rise to any right to compensation or damages in favor of the Buyer.
In the event of temporary unavailability of a Product, bonnemazou-cambus will inform the Buyer of the new deadlines. If this period exceeds 30 days after the order, the Buyer may cancel his order.

In the event of permanent unavailability, the Buyer's order will be canceled automatically. In these two cases, the Buyer will be reimbursed for the payment of the sums he has paid no later than fourteen (14) days following the date on which the contract was terminated.

To order, the Buyer must select the desired Products on the Site and then click on the "Basket" button. After having checked the content of the Order in his "Basket", the Buyer will confirm his Order by validating his contact details, and having first read and accepted without reservation all of these Conditions. It is specified that no Order will be validated and taken into account by bonnemazou-cambus if one of the "compulsory information" fields of the Order form is not completed by the Buyer.

An order summary then appears on the screen, this page displays the Buyer's billing address, the delivery address of the Products, a table summarizing the order (nature, quantity and price of the Products), the amount total of the order, the fixed amount of the shipping costs. The Buyer can still modify the information entered on this page.

After having confirmed the content of his Order, the Buyer will validate it by payment. The Buyer acknowledges and accepts that this final validation of the order and the "double click" associated with it, entails irrevocable acceptance of the Order and the resulting payment obligation with regard to bonnemazou-cambus, under subject to the limitations set forth in these Terms.

The Order will only be definitively validated by bonnemazou-cambus upon payment of the price corresponding to the Product(s) ordered, upon bank authorization of debit in the event of payment by credit card online.

bonnemazou-cambus reserves the right not to validate the Order in the event of existing dispute(s) with the Buyer, total or partial non-payment of a previous order by the Buyer. In the event that the Customer's payment cannot be completed, for any reason, the Order will be canceled and the sale automatically resolved.

Payment is secure. Payment will necessarily be made by credit card via the secure Shopify Payments portal. No Buyer's bank card data is stored on the Site. Bank cards accepted are those of the Carte Bleue, Visa, Eurocard / Mastercard networks. We also offer the possibility of paying for your order via PayPal.
The transaction is immediately debited from the Buyer's bank card after verification of its data, upon receipt of the debit authorization from the company issuing the bank card used by the Buyer.
In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By communicating the information relating to his bank card, the Buyer authorizes bonnemazou-cambus to debit his bank card for the amount corresponding to the all-inclusive price.
To this end, the Buyer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The customer communicates the sixteen digits and the expiry date of his credit card as well as, where applicable, the numbers of the visual cryptogram.
In the event that the debit of the all-inclusive price is impossible, the online sale will immediately be automatically resolved and the order will be cancelled.

At the end of the payment and at the latest before the delivery, a summary document of the Order is sent to the Buyer by e-mail to the e-mail address indicated by him.

This document constitutes acknowledgment of receipt. It includes all the essential constituent elements of the contract entered into between the Buyer and bonnemazou-cambus.

The order is recorded in the bonnemazou-cambus registers, which are themselves kept on a reliable and durable medium. The Buyer accepts that it is considered as proof of the contractual relations between the Parties.

Delivery times are indicated on the Site and may vary depending on the nature and availability of the products ordered.
The products are sent with the delivery note, to the delivery address indicated by the Buyer when ordering.
In case of late delivery, the order is not cancelled. bonnemazou-cambus informs the Buyer by e-mail that the delivery will take place with a delay. The Buyer may then decide to cancel the order.
In order for these deadlines to be respected, the Buyer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, floor, etc.).
bonnemazou-cambus cannot be held responsible for the consequences due to a delay in delivery if proof is provided that the non-performance or poor performance of the contract is attributable either to the Buyer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure.
In the event of delivery requiring an appointment to be made with the Buyer, bonnemazou-cambus cannot be held responsible for any delay or impossibility of delivery due to the repeated unavailability of the Buyer.
In the event of damaged packages (already opened, missing products, etc.), the Buyer undertakes to notify bonnemazou-cambus, by any means, of any reservations within 24 hours of receipt of the product.

The Buyer has a period of fourteen (14) days from receipt of a Product purchased on the Site to withdraw (THE RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER).
To exercise the right of withdrawal, the Buyer notifies bonnemazou-cambus of his decision to withdraw, if necessary, by using the withdrawal form below by means of an e-mail sent to the following address: shop@bonnemazou-cambus .Fr


(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of bonnemazou-cambus - 66 rue du Sablonat 33800 Bordeaux - shop@bonnemazou-cambus.fr :

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):_________________________________________

Name of consumer(s):_____________________________________

Address of consumer(s):__________________________________

Signature of the consumer(s) (only in case of notification of this form on paper):_______________________________

Date :_____________________

(*) Strike out the useless mention.

If the right of withdrawal is exercised within the appropriate time and form, bonnemazou-cambus will then send an email explaining the return procedure.

The Product must be returned within a maximum period of fourteen days following the communication by the Buyer of his decision to withdraw in its original packaging, in its original condition and accompanied by the invoice (or a copy) to the address indicated in the email explaining the return procedure.

It will be the Buyer's responsibility to retain any proof of return. Return costs are the responsibility of the Buyer, who is free to choose the shipping method

In the event of an error attributable to Bonnemazou-cambus (order preparation error), Bonnemazou-cambus bears the cost of returning the item. The Buyer must send the carrier's invoice to Bonnemazou-cambus to obtain compensation.

If the item is not returned by the Buyer within fourteen days following the communication by the Buyer of his decision to withdraw, the return is considered canceled and the Buyer must keep the product.

All sums paid, including delivery costs, will be reimbursed within a maximum period of fourteen (14) days from the date on which it is informed of the Buyer's decision to withdraw, the reimbursement being however deferred. until recovery of the Products.

The amount to be refunded will be credited to the Buyer's bank account via the payment method used when placing the order.

If the Buyer fails to comply with these conditions, in particular the return conditions, bonnemazou-cambus will not be able to reimburse the Products concerned.

Any risk of loss or damage to the products is transferred to the Buyer when the latter or a third party designated by him, and other than the carrier, takes physical possession of these goods.

Consequently, it is up to the Buyer to open the package upon receipt in order to check its condition. In the event of damage to the property linked to transport, the Buyer must imperatively state his observations on the carrier's delivery slip.

At the same time, the Purchaser must inform bonnemazou-cambus of this by email (shop@bonnemazou-cambus.fr), as soon as possible.
bonnemazou-cambus then undertakes to replace, at its expense and as soon as possible, the product damaged during transport.

Bonnemazou-cambus cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the law and case law.

In the event of the occurrence of an event of force majeure, the party concerned must inform the other within fifteen (15) days of the occurrence of this event, by registered letter with acknowledgment of receipt.
Expressly, are considered as cases of force majeure or fortuitous event, the cases usually retained by the jurisprudence of the French courts and tribunals. All of the parties' obligations will be suspended for the duration of the force majeure event, without compensation.
If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.

Legal guarantee of conformity

In accordance with its legal obligations, Bonnemazou-cambus is liable for any lack of conformity appearing on the Goods under the following conditions

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

When the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of appearance of the latter.

The legal guarantee of conformity entails the obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the good.

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without major inconvenience for him.

If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the good, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being reimbursed in full against return of the goods, if:

1° The professional refuses to repair or replace the good;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-compliant good, or if he bears the cost of installing the repaired good or of substitution ;

4° The non-conformity of the good persists despite the seller's attempt to bring it into conformity which has remained unsuccessful.

The consumer is also entitled to a reduction in the price of the goods or to the resolution of the contract when the lack of conformity is so serious that it justifies the reduction of the price or the resolution of the contract being immediate. The consumer is then not required to request the repair or replacement of the good beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilization of the property with a view to its repair or replacement suspends the guarantee which remained to run until the delivery of the restored property.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

The seller who obstructs the implementation of the legal guarantee of conformity in bad faith incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover ( article L. 241-5 of the consumer code).

The consumer also benefits from the legal guarantee against hidden defects pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the property is kept or to a full refund against return of the property.

To exercise the legal guarantee of conformity, the Products must be returned in the state in which they were received with all the elements (accessories, instructions, etc.), as well as a copy of the purchase invoice. In this case, the cost of returning the product will be reimbursed to you on the basis of the invoiced price and on presentation of supporting documents.

When the product has a defect, the Buyer can also implement the guarantee against hidden defects within two years from the discovery of the defect. It will then be up to the Buyer to prove in particular that the defect existed at the time of purchase, that it was hidden and that it renders the product unusable.

15.1. Partial invalidity of a clause
If any of the stipulations of these conditions is declared null or unenforceable by a competent court, it will be declared unwritten and will not invalidate the other stipulations.

15.2. Actualization
These general conditions may be modified at any time and without notice by Bonnemazou-cambus, the applicable conditions being those in force on the date of the order by the Buyer.
These general conditions of sale are permanently accessible at the following address: https://bonnemazou-cambus.fr/pages/cgv in a computer format allowing them to be printed and/or downloaded, so that what the Buyer can reproduce or save them.

15.3 Customer Service
For any information or questions, customer service is available at the contact details mentioned in article 1 above.

15.4. Applicable law – Competent court
These general conditions are subject to French law with regard to the substantive rules as well as the rules of form.

15.5 Mediation
In the event of a dispute, the Buyer will first contact Bonnemazou-cambus sarl to obtain an amicable solution. In the absence of an amicable resolution, and in accordance with article L 612-1 of the Consumer Code, the Buyer may contact the consumer mediator to seek an amicable settlement of the dispute.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and industry professionals. 'European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/